"To the owner:
I just completed a charter on Ma Ha, your beautiful yacht. First, thank you for making it available. I own a home on the ocean in Maine that I rent from time to time, and I know the angst it can cause.
I wanted to drop you a quick note to let you know what an exceptional skipper you have in Andrew Ball. It can be very difficult for an absentee owner to evaluate management, so I thought I would share my observations
I am sure that you don’t need me to tell you that Andrew is an excellent sailor and maintains your yacht with meticulous vigor.
What you may not know, is how far Andrew goes to ensure your guests’ happiness.
By way of example, I wanted to surprise my wife with a massage. Andrew arranged to pick up a masseuse on the tender, bring him on board, and then return him after the massage. When the time came, there were substantial
swells and I fully expected to have cancel the massage. Andrew wouldn’t hear of it. Instead he donned foul weather gear, brought an extra set for the masseuse and braved the elements.
This was but one of many examples.
I thought you should know. Happy Holidays and best wishes for the new year."
Andrew P. Gold
Editor’s Note: crewed catamaran charters are extremely popular is Caribbean destinations such as St Thomas and the Virgin Islands. These comfortable, wide-body sailboats offer great stability, especially when at anchor, and carry large inventories of aquasports equipment; yet, the physical comforts and onboard amenities pale in comparison to the talents of the onboard crews. These skippers, cooks, and mates of crewed catamaran sailboats pride themselves on stellar customer service. It is their "can-do" attitude, as exhibited by captain Andrew Ball on sail catamaran MA HA, that brings the clients back to charter, time and time again…
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